Question 1

Is there parking available at your properties?

Accepted Answer

Absolutely! We provide free parking on premises at all of our properties, ensuring that you have a convenient and hassle-free parking experience during your stay.

Question 2

Are pets allowed in the properties?

Accepted Answer

Some of our properties are pet friendly, others are not. You can review the details of each property to identify the ones that are pet friendly. Please be aware that a pet fee is applicable.

Question 3

What is your cancellation policy?

Accepted Answer

Our cancellation policy is designed to be flexible and accommodating. If you need to cancel your reservation more than 30 days prior to your scheduled arrival, you will receive a full refund. For cancellations made within 30 days of the arrival date, a cancellation fee may apply. We strive to provide fair terms while ensuring the best possible service for all our guests.

Question 4

Do you have a minimum stay requirement?

Accepted Answer

Yes, we typically require a minimum stay of 2-3 nights, depending on the time of year and availability. Please refer to our booking page for specific details.

Question 5

What amenities are included in the vacation rentals?

Accepted Answer

All of our vacation rentals are stocked with essential amenities, including toiletries, linens, towels, and a fully equipped kitchen for meal preparation. We also offer free Wi-Fi, Smart TVs, and a pack 'n play crib for children. Most homes feature a designated workspace and a children's booster seat. If you have specific questions, feel free to ask or refer to the listing page.

Question 6

Is guest screening required before my stay?

Accepted Answer

Yes. Before your stay is confirmed, you'll receive an email request from our partner, Happy Guest, to complete identity verification. As part of this process, you can choose between a one-time $35 waiver fee or a refundable security hold. This step is required for all guests booking directly, without exception.

Question 7

Do you require a security deposit?

Accepted Answer

We offer guests the option to either approve a refundable security hold or a one-time non-refundable $35 waiver to cover any accidental damage. Please note, if our team notices excessive damage, we may still request additional payment.

Preguntas frecuentes